All Systems Operational
Uptime over the past 90 days. View historical uptime.
FTAPI Cloud Systems Operational
90 days ago
99.7 % uptime
Today
Notification Services ? Operational
90 days ago
100.0 % uptime
Today
Software Download Server (software.ftapi.com) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Service Update Nov 27, 2024 18:00-22:00 CET
We will be deploying the latest version of our software for our customers.
Posted on Nov 20, 2024 - 10:59 CET
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Partial service unavailability
Resolved - After monitoring for 2 hours we set this incident to resolved.
Nov 19, 10:13 CET
Monitoring - We are still monitoring the situation and work close with our cloud provider
Nov 19, 08:36 CET
Identified - Most systems are up and running and respond fast, we expect full performance in a few minutes.
Nov 19, 08:20 CET
Investigating - We’re currently experiencing degraded performance issues that originate from our service provider. This is still ongoing from yesterday issues. Our team is currently working to restore normal performance levels with all parties involved. We apologize for any inconvenience.
Nov 19, 07:02 CET
Maintenance to improve service performance and reliability
Completed - The scheduled maintenance has been completed.
Nov 19, 08:35 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:32 CET
Scheduled - We will be performing urgent maintenance on our service to ensure optimal performance and reliability.
Nov 19, 00:30 CET
Partial service unavailability
Resolved - We have implemented a fix, but some maintenance will be required to provide full service performance.
Nov 19, 00:25 CET
Identified - As a consequence of the outages earlier today, we are facing an issue with our database system that lead to a global outage. We are in the process of recovering the database system together with our supplier.
Nov 18, 23:07 CET
Investigating - We’re currently experiencing degraded performance issues with for some customers. The issue lies again within our service provider. We informed the provider and are currently working to restore normal performance levels. We apologize for any inconvenience.
Nov 18, 19:42 CET
Nov 18, 2024
Service interruptions for some customers
Resolved - This incident has been resolved.
Nov 18, 17:24 CET
Update - Customers are back online. We still monitoring the system.
Nov 18, 17:04 CET
Update - We are seeing multiple services becoming unavailable again and are working to bring them back up as soon as possible.
Nov 18, 15:54 CET
Update - All services are operational again. We are monitoring while adjacent services proceed to recover
Nov 18, 15:08 CET
Monitoring - More than 70% of our customer services are back online now, we are still working to bring the remaining services back up.
Nov 18, 14:59 CET
Update - After the network fix has been implemented, we have recovered our database service and are currently seeing first customer facing services become available again.
Nov 18, 14:39 CET
Update - After a change in the underlying infrastructure, we are seeing improvements in network connectivity. We are currently evaluating the health of our services and are continuing to work on service recovery.
Nov 18, 13:58 CET
Update - Our infrastructure partner is working hard to fix the underlying networking problems.
You can keep up to date with their incident status as well here: https://www.syseleven-status.net/incident/541
Nov 18, 13:00 CET
Identified - The underlying issue has been identified and we are working together with our infrastructure partner to fix it.
Nov 18, 12:30 CET
Investigating - We are currently investigating service interruptions for some of our customers.
Nov 18, 11:26 CET
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Service Patch Update
Completed - The scheduled maintenance has been completed.
Nov 12, 20:14 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 CET
Scheduled - We will update our service to the newest patch version. No action required from customers.
Nov 12, 16:20 CET
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Service Outage
Resolved - All services have recovered.
Nov 7, 14:19 CET
Monitoring - We have fixed the underlying issue and are monitoring closely as services resume operation.
Nov 7, 13:49 CET
Identified - We have identified the underlying issue and are currently working on a solution to resume service soon.
Nov 7, 13:45 CET
Investigating - We are currently investigating a full service outage.
Nov 7, 13:20 CET
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