Underlying infrastructure problem

Incident Report for FTAPI

Resolved

This incident has been resolved.
Posted Jan 08, 2026 - 17:50 CET

Monitoring

The Network connectivity has resumed and we are seeing service availability for the majority of our customers. We are closely monitoring our service availability to make sure all customers are able to access their data again.
Posted Jan 08, 2026 - 17:37 CET

Identified

Our infrastructure provider is dealing with a multi-region network outage at the moment.

We expect the capabilities to return soon.

While the availability is affected, we do not expect any impact on the integrity and confidentiality of our customer's data.

We will share updates as soon as we retrieve new information about the course of recovery.
Posted Jan 08, 2026 - 17:14 CET

Investigating

We see problems with underlying system which lead to the major outage. We are working on fixing the issue.
Posted Jan 08, 2026 - 16:51 CET
This incident affected: FTAPI Cloud Systems.